Privacy Policy

1. Information we collect

The information collected depends on how you interact with us. It may include:

• Contact and account information: your name, email address, telephone number, billing and shipping addresses, and information used to manage your account.
• Order information: products purchased, order history, payment status, delivery details, returns and related communications.
• Messages you send: questions, project details, product information and attachments you provide when requesting assistance.
• Website activity: IP address, browser and device information, pages viewed, referral information and interactions with our website, collected through server logs, cookies or similar technologies.

We receive information directly from you and from providers involved in payments, order fulfillment, delivery and operation of the store.

2. How we use information

• Process payments, fulfill orders and arrange delivery.
• Manage accounts and respond to order, product, return or warranty questions.
• Send order confirmations, shipping notices and other service messages.
• Send newsletters or promotional emails according to your preferences and applicable law.
• Operate, troubleshoot and improve the website and customer experience.
• Help detect fraud, protect the store, resolve disputes and meet recordkeeping or legal obligations.

3. Payments & Authorize.Net

Our online store is hosted on BigCommerce, and payments are handled through Authorize.Net and the financial institutions involved in the transaction.

Payment information is provided to the payment services needed to authorize and complete your purchase. We receive order and transaction information needed to manage payments, refunds, disputes and customer support.

Payment providers handle information under their own privacy notices and applicable obligations. Please do not send full card numbers, card security codes or account passwords by email or through our contact form.

4. How information is disclosed

Operating an online store requires certain information to be provided to other organizations. Depending on your transaction or interaction, these may include:

• Store and technology providers: BigCommerce and providers supporting hosting, communications, website operation and security.
• Payment services: Authorize.Net, banks and other services involved in authorizing payments or handling refunds and disputes.
• Fulfillment and shipping partners: distributors, suppliers and carriers that need order and delivery information to ship your purchase.
• Product support partners: manufacturers or service providers involved in a return, warranty claim or support request.
• Professional advisers or authorities: when needed to obtain professional services, meet legal requirements, respond to lawful requests or protect rights and safety.

Information may also be disclosed at your direction or as part of a business transaction, such as a merger or sale, subject to applicable legal requirements.

5. Cookies & similar technologies

Our website and its service providers use cookies and similar technologies to support functions such as shopping carts, account sessions, security and saved preferences. Depending on the services enabled, these technologies may also support website measurement or marketing.

You can manage cookies through your browser settings and through any cookie preference controls offered on the website. Blocking cookies may affect account access, cart features or checkout. Deleting cookies may also reset saved preferences.

Some advertising-related disclosures can be treated as a sale or sharing of personal information under certain privacy laws, even when no money is exchanged. Where applicable, you may request to opt out of those activities by contacting us. Browser cookie settings alone may not address every form of data disclosure.

6. Email & privacy choices

Marketing emails: use the unsubscribe link in a promotional email or contact us to request removal. Unsubscribing from marketing does not stop order confirmations, shipping updates or other necessary service communications.

Account information: sign in to review available account settings, or contact us for help correcting your information.

Privacy requests: depending on where you live and which laws apply to our business, you may have rights to access, correct, delete or obtain a copy of personal information, or to opt out of certain processing. Some laws also provide a right to appeal a denied request or use an authorized agent.

Send requests to admin@phantomdynamics.com. Describe your request and provide enough information for us to locate the relevant records. We may need to verify your identity or an agent's authority. Do not send sensitive identification documents unless we specifically request them through an appropriate method.

Requests are subject to applicable law and exceptions, including information needed for transactions, security, legal obligations or disputes. We will explain any denial and available appeal process as required by law. We will not unlawfully discriminate against you for exercising applicable privacy rights.

7. Retention & security

We retain personal information for as long as reasonably needed for the purposes described in this policy, including fulfillment, customer support, accounting, tax records, fraud prevention, legal requirements and disputes. Retention depends on the type of information and the reason it is held.

Our website uses HTTPS encryption to protect information in transit. No website, electronic transmission or storage system can be guaranteed completely secure. Keep your account credentials private and contact us if you suspect unauthorized use of your account.

8. Children & external services

Our store is intended for a general audience and is not directed to children under 13. If you believe a child has provided personal information to us, contact us so we can review the situation and take appropriate action.

Links to manufacturers, payment services, social media or other external websites lead to services with their own privacy practices. Review their privacy notices before providing information.

Phantom Dynamics operates in the United States. Our technology and service providers may process information in the United States or other countries where they operate.

9. Policy updates

We may update this policy as our operations or legal requirements change. The updated version will be posted on this page with a revised date. Additional notice or consent will be provided when required by applicable law.

10. Contact us

For questions about this policy or a privacy request, contact: