Order assistance
Have a question about an existing order, tracking information or a requested change? Include your order number so we can identify your purchase.
Ask about an order →From choosing your next lighting fixture to checking an order, find the information you need for your next production. Get help with lighting, lasers, special effects, DMX control, audio and event equipment from Phantom Dynamics.
Choose a topic below to review store information or send us a question.
Have a question about an existing order, tracking information or a requested change? Include your order number so we can identify your purchase.
Ask about an order →Review shipping details before you order. Large, heavy or oversized equipment may require freight service or additional shipping charges.
View shipping information →Review eligibility, exclusions and return conditions. Returns require authorization; contact us before sending an item back.
Read the return policy →Comparing fixtures, controllers or accessories? Share the model numbers, your existing equipment and what you want your system to do.
Get product guidance →Need help with a product fault, shipping damage or a missing item? Send your order number and a clear description so we can advise on next steps.
Request assistance →Shopping for a scheduled show or installation? Ask about availability and estimated delivery before ordering equipment for a fixed date.
Ask before ordering →Include your order number if applicable, the product brand and model, and a brief description of your question. For equipment recommendations, tell us about your venue, intended use, existing setup and event date. Never send passwords or full payment-card details.
Quick starting points for shopping, delivery and product support.
Check your order confirmation and any shipping emails first. You can also sign in to your account. If you checked out as a guest or need additional assistance, contact us with your order number.
Contact us before placing a time-sensitive order. Include the item, quantity, delivery ZIP code and the date you need it. Availability, processing and transit time all affect delivery; an estimated date is not a guaranteed arrival date.
Free shipping has eligibility requirements and exclusions. Check the available shipping options at checkout and review our Shipping & Returns policy, especially for oversized equipment, fluids and freight shipments.
Inspect your delivery promptly, keep the packaging and document any damage or missing items. Contact us with your order number and a description of the issue. Review the reporting requirements in our Shipping & Returns policy.
Return eligibility depends on the item and its condition; exclusions and time limits apply. Read our return policy and request authorization before returning anything. For warranty questions, contact us with the model, order number and issue. Coverage is subject to the applicable manufacturer's terms.
Send us the exact models you own and the products you are considering. Useful details include power requirements, control connections, software, mounting needs and intended use. For lasers and special effects, also describe the venue and application, and review the manufacturer's operating and safety instructions.
Tell us what you're working on or where you need assistance. We'll help you find the next step.